Terms and Conditions

These terms are designed to ensure a transparent and fair working relationship between Laila Design and our clients. If you do not agree with any part of these terms, we advise you to refrain from using our website or services. We encourage you to read through these terms carefully and contact us with any questions or concerns.

Last updated: September 05, 2024

Definitions

Terms and Conditions

1. Introduction
Welcome to Souky Design. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.


2. Services Offered
Souky Design offers a wide range of digital design services, including but not limited to:

  • Web design
  • Logo creation
  • Branding
  • Business card designs
  • Other custom design solutions tailored to client needs

Each project is subject to specific terms and agreements discussed with the client before commencement.


3. How We Work
At Souky Design, we follow a structured process to ensure a seamless experience for our clients:

  1. Initial Consultation:

    • We start by discussing your project requirements in detail. This includes understanding your goals, preferences, and brand identity.
    • You can contact us via email at oumzaisoukaina0@gmail.com or WhatsApp at +212 6 26 62 10 79 to get started.
  2. Project Proposal:

    • Based on your needs, we prepare a customized proposal outlining the scope of the project, timelines, and deliverables.
    • We also specify the number of revisions included in your package.
  3. Design Process:

    • Once the proposal is accepted, we begin working on your project.
    • We provide regular updates and request feedback during the process to ensure the design aligns with your vision.
  4. Review and Revisions:

    • After completing the initial design, we present it to you for review.
    • You may request revisions within the agreed limits of your package. Additional revisions may incur extra fees.
  5. Final Delivery:

    • Upon your approval, we deliver the final files in the agreed formats.
  6. Invoicing and Payment:

    • An invoice will be sent after the project is completed and you are satisfied with the work.
    • Payments are processed securely through PayPal or other methods as agreed upon.
  7. Post-Project Support:

    • We provide support for any minor adjustments or queries after project completion, ensuring your complete satisfaction.

4. Client Responsibilities
Clients agree to:

  • Provide all necessary materials, content, and feedback required to complete the project within the agreed timeline.
  • Respond promptly to communications to avoid delays.
  • Ensure timely payments as outlined in the invoice.

Delays in providing required resources may affect the project timeline and completion.


5. Payments and Invoicing

  • Payment is due after the service is provided and upon client satisfaction.
  • We use PayPal for invoicing, and clients will receive an invoice upon project completion.
  • Payment must be made within the time frame specified on the invoice. Late payments may result in additional charges or service interruptions.

6. Intellectual Property

  • All designs, materials, and content created by Souky Design remain our intellectual property until full payment is received.
  • Upon final payment, ownership of the final design transfers to the client.
  • We reserve the right to showcase completed designs in our portfolio unless otherwise agreed upon in writing.

7. Revisions and Modifications

  • A set number of revisions is included in each project package.
  • Additional revisions beyond the agreed limit may incur additional fees, which will be outlined in the project contract.

8. Refund Policy
Due to the customized nature of our services, refunds are generally not applicable once a project is completed to the client’s satisfaction. If the client has concerns or is unsatisfied with the delivered service, we encourage open communication to resolve any issues. Refund requests can be initiated via:


9. Limitation of Liability
Souky Design is not liable for any indirect, incidental, or consequential damages that may arise from the use of our services or website. We make no guarantees regarding website performance, security, or uptime once the project is handed over to the client.


10. Privacy Policy
We value the privacy of our clients and website visitors. All personal information collected through our website and during project communication will be handled in accordance with our Privacy Policy, which details our commitment to protecting your data and privacy.


11. Use of Website
By using this website, you agree not to misuse or interfere with the functionality, security, or any content on it. We reserve the right to restrict access to any user who violates these terms.


12. Changes to Terms
Souky Design reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website following any changes signifies acceptance of those changes. We encourage you to review these terms periodically to stay informed.

Contact us

You may contact us at any time via:

Adress N5 235 APT 5 etage 2 Lot Les Roses 2 Bouznika
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